Book Review :Manners That Sell

About the book:

Title: Manners selling: Adding the Polish that builds Profits

Author: Lydia Ramsey

Publisher: Longfellow Press, Savannah, GA

Publisher Address: P.O. Box 16545, Savannah, GA 31416, 912-598-9812

ISBN: 0-9670012-0-X

Price: $ 19.95 Date: 2000, Page Count: 188

This beautifully set out trade paperback has a beautiful and practical design both inside and out. We recommend that you read this book with a highlighter and a pen and be ready to take notes in the robust blank pages thoughtfully provided between chapters.

Manners that sell: Adding the Polish that builds Profits should be required reading for high school and college students and for anyone who is already in the business environment. Once it was good manners taught at school and at home, but the time is long gone. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.

While reading this book, we discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that we had never learned. Each of the twelve chapters covers one main topic broken down into digestible bites big chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gifts in business, etiquette out of the office, dining for profit and doing business internationally.

The author of this delightful book, Lydia Ramsey is a business etiquette expert with over thirty years of experience working with non-profit, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and presentations on all aspects of business etiquette.

We recommend businesses buy this book in bulk and provide one for each employee from the frontline up to senior management. In this changing world with so many consumer choices is the bottom line, often influenced by the simple courtesies that can and should be given to customers. You need this book if you want your employees to succeed and your business to thrive.