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19 August 2009

Buyer clunker rebate rules

The government-sponsored program has boosted car sales and given healthy trade-in values to clunkers owned by hundreds of thousands of consumers. But now it also has some car buyers up in arms and some dealers caught in the middle as the details of the plan - including how quickly dealers might be reimbursed and consumers might get their cars - have proved difficult to resolve. "It's ridiculous," said Jim Griffin, an auto dealer who has locations in Waukesha, Menomonee Falls and Milwaukee. "Everybody's screaming. Consumers, they're just as frustrated as we are." Griffin said a staffer at one of his dealerships had been on hold three hours and counting Monday afternoon, trying to resolve an issue with the National Highway Traffic Safety Administration, the federal agency charged with carrying out the program. The program, meant to encourage consumers to turn in older gas guzzlers and buy new cars that get better mileage, provides up to $4,500 in trade-in value for each clunker. The trade-ins must be scrapped. The latest trouble for the program has to do with a rule issued by NHTSA last Wednesday stating that new cars bought under the program have to be delivered to consumers immediately. Some dealers have been waiting for the government to reimburse them for the trade-ins before releasing the new cars to purchasers.

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